Refund Policy

Last Updated: 2026-07-14

1. Refund Eligibility

A full refund of the amount paid (including subscription payments and additional top-up payments) is available if all of the following conditions are met.

• Within 7 days of the payment date
• The usage provided after payment (calls, additional top-up quantity, slots, etc.) has not been used at all
• (For Slot-Based tools, no history of executing a task request or occupying a slot)
• Applies only to paid transactions (excluding free trials and promotions)

※ A My Storage Capacity subscription (내 자료 저장 용량 구독) applies the expanded storage limit and begins provision of the digital service at the moment payment is completed, so it is not subject to a refund under this clause, except where the payment is invalid (payment error, duplicate payment, etc.).

2. Non-Refundable Cases

A refund will not be provided in any of the following cases.

• The provided usage (calls, etc.) has been used one or more times
• For Slot-Based tools, a task request has been executed or a slot has been occupied one or more times
• Usage occurred through a Friend AI (친구 AI) that the User authorized, even if the User did not use it personally
• Use of the digital service or content has commenced
• Additional top-up quantity that has already been used
• Usage provided through events, promotions, or at no charge
• The account has been suspended or terminated because the User violated the Terms of Service or the Company's operating policy (sending spam, circumventing sending limits, abusing automation tasks, using multiple accounts, etc.)
• Usage and slots provided during a free trial period are not subject to refund, and refund eligibility for a tool formally subscribed to during the trial period is determined based on usage after the point of the subscription payment
• My Storage Capacity subscription: use has commenced because the expanded storage limit applies at the moment payment is completed (except where the payment is invalid, such as a payment error or duplicate payment)

3. Cancellation

• The User may cancel a subscription at any time.
• Upon cancellation, the service remains available until the end of the current billing cycle, and no charge will occur from the next billing date.
• Cancellation does not constitute a refund, and no refund is provided for amounts already paid.
• This Policy applies equally where a User cancels a subscription because the User does not agree to a change in subscription terms (price, allotted usage); amounts already paid under the pre-change terms are not separately refundable on the ground of the change in subscription terms.
• Changing (downgrading) a My Storage Capacity subscription to a lower capacity option is a change in the terms of use that applies from the next renewal date and does not constitute a refund. Handling of stored data that exceeds the new limit as a result of cancellation or downgrade (e.g., the 7-day cleanup period) is governed by the Pricing Policy.
• If the User deletes their account, all active subscriptions are terminated immediately, and any payment that satisfies the refund eligibility conditions of Clause 1 of this Policy is automatically refunded without a separate refund request.
• Automatic refunds are processed to the original payment method within 5 to 10 business days, through the Paddle payment system or the cancellation procedure of the relevant electronic payment service provider (PG company), depending on the payment method.

※ Matters concerning the deactivation and invalidation of active payment status and the prevention of subsequent charges upon account deletion are governed by Article 18 of the Terms of Service.

4. Refund Processing

• Refunds are processed based on whether the conditions under the Refund Policy are met.
• If the refund conditions are met, cancelling the subscription automatically triggers a refund without a separate refund request from the User.
• For Paddle payments: the amount is returned to the original payment method through the Paddle payment system, and Paddle's refund policy and Buyer Terms may apply together.
• For PG payments: the Company determines refund eligibility in accordance with this Policy and applicable law, and the actual refund (payment cancellation) is carried out through the procedure of the relevant PG company connected via PortOne (포트원).
• Refunds are processed within 5 to 10 business days after approval.

※ The actual time of completion of a refund may vary depending on the payment method and the processing schedule of the relevant financial institution.

※ This Policy does not limit any rights of the User under the mandatory consumer protection laws of the country in which the User resides.

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